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Case studies of innovative practice in MS services

MS team

This is a resource for MS health professionals to share innovative methods and case studies of effective, efficient and creative working.

Covering a wide range of ideas, this page enables the sharing of best practice and effective forward thinking, in order to improve the efficiency of MS services and to enhance care for people living with MS. 

On this page, MS health professionals share examples and methods of innovative working. The variety of ideas ranges from running self-management classes to identifying people with MS in the area who haven’t been in touch with the service, from implementing a named lead for advanced MS to running an efficient DMD clinic.

The models listed below are published with permission of the teams in question. The models may be used as a guide for implementing similar methods in other services, where this is appropriate and useful.

Note: These models are designed to be a guide and/or inspiration to other MS health professionals, and to highlight the impact often relatively small changes can make. The MS Trust is not officially endorsing these models, nor necessarily labelling them as ‘best practice’, and understands some may not be applicable for all teams.

Want to read more? Amanda from Lemonade Studio has written several blogs for health professionals drawing on key case studies mentioned below.

Has your service implemented an innovative way of working? If so, we would love to hear from you. If your team, or a team you know of, has a model of working to contribute to this resource, please download and complete our template for models of innovative practice form (doc 102kb) and email it to Alternatively, feel free to give us a ring on 01462 476726 – we'll ask some questions and then write up your case study for you.

If you would like more information about any particular example listed below, please contact

Improving the accessibility of MS services


Supporting people with MS in self-management


Maintaining regular contact with people with MS

Effective multidisciplinary working

Improving the efficiency of a DMD sevice

Audit, evaluation and development

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