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How we're protecting your data

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Data protection

Laws on how your data is protected are changing and here at the MS Trust we’re committed to ensuring you feel confident that we’re looking after your data properly and communicating with you fairly.

Thousands of people every year take on MS with us at the MS Trust in a number of ways. Some phone our enquiry service, others use our website, read Open Door or are helped by an MS nurse trained by us. Some donate to our appeals, leave us a gift in their wills, volunteer for us or raise money by baking cakes, running marathons or being Bold in Blue.   

Whatever your relationship with us we want you to feel valued and confident that the MS Trust is looking after your data properly and communicating with you fairly. The laws on how your data is protected are changing. From 25 May 2018 the new General Data Protection Regulations (GDPR) come into force. Whilst we’ve been making sure we meet these new rules, we also want to enable you to stay in touch with our work in ways that are relevant and important to you. To do that we’ve updated our policies and procedures; have a read of our new privacy policy here.

If you’re a regular recipient of Open Door, we’ll continue to send you our quarterly newsletter. And that goes for anything else you receive from us by post. If you don’t want us to contact you by post let us know and we’ll take you off our mailing list. You may stay in touch with us via email, and the laws here are changing too. We send out a range of emails covering the breadth of our work – including fundraising, information, research and news. Although we would previously have asked for your permission to send you emails, the new GDPR rules mean that we have to ask you every so often whether it is still okay to send them to you. Once the permission you gave us is more than five years old, then we’ll be in touch to check whether you still want to receive these communications. If you don’t give us your permission, we’ll stop sending you emails.

We hope that you will want to stay in touch with us, and hear about the work we do to support people affected by MS. We are always so inspired by what you do, and therefore hope you will continue to tell us what you’re up to and how MS is affecting you.