Each NHS trust in England has a Patient Advice and Liaison Service (PALS).
The role of PALS includes:
- Providing information about the NHS and about agencies and support groups outside the NHS
- Helping to resolve concerns or problems for users of NHS services
- Improving services by feeding back concerns, suggestions and experiences from users
- Providing information about the NHS complaints procedure and how to get independent help in making a complaint.
Last updated: 28 August 2013
This page will be reviewed within three years