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Each NHS trust in England has a Patient Advice and Liaison Service (PALS).

The role of PALS includes:

  • Providing information about the NHS and about agencies and support groups outside the NHS
  • Helping to resolve concerns or problems for users of NHS services
  • Improving services by feeding back concerns, suggestions and experiences from users
  • Providing information about the NHS complaints procedure and how to get independent help in making a complaint.

Last updated: 28 August 2013
This page will be reviewed within three years