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Website policy

Website privacy policy
Personal information and email addresses
Financial information
Cookies
Confidentiality
Security
Right of access
Further information
Website privacy policy
Website content policy
Information available on www.mstrust.org.uk
Publishing policy
Editorial and quality assurance processes
Disclaimer

Website privacy policy

Personal information and email addresses

We will only collect personal information that you knowingly and willingly provide, for example when you send us a donation or when you complete an online form.

Email requests for specific information will only be retained for the period needed to respond to the request. Personal details contained in these emails will not be retained unless you have specifically consented to this.

No identifying data is disclosed to anyone else for any purpose.

The MS Trust will only use your details to keep you informed about our work, including fundraising. We may pass details to our wholly owned subsidiary companies.

  • MS Trust (Trading) Ltd, which trades only to raise funds for the MS Trust
  • MS Trust (Education) Ltd which trades only to provide education courses for health and social care professionals

We promise not to sell or pass your details to anyone else. You will be provided with an opportunity to opt out of all or any these uses.

Financial information

We will only collect financial information in order to process financial transactions such as debit card/credit card donations. We will not retain your financial details on our database.

Cookies

The MS Trust website uses cookies. By using the website, you are agreeing to this policy and you consent to our use of cookies in accordance with the terms of this policy.

Cookies are small pieces of data created on your computer when you visit a website. This site uses 'session' cookies to track where you are while you are accessing the site. They will not contain any personal information about you and will be removed from your computer when you leave the site. We use this information in an aggregate, rather than individual, way to monitor traffic trends and plan development of the website - we can see how many people have visited specific pages but can not identify who these people are.

The type of cookies this site uses are;

  • Shopping Cart, we use these cookies so users can order publications, merchandise and Christmas cards from our website, which is essential to perform the action people have requested, like for example the add to basket button,
  • Analytics We anonymously measure your use of this website to improve your experience.
  • Social media Facebook, Twitter and other social websites need to know who you are to work properly. This is for people who click the Facebook like and share buttons or Tweet this buttons from Twitter.

Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you reject the use of cookies please note that the efficient operation of the web site that you are using may be affected.

If you are concerned about cookies you can change the settings on your computer to refuse them. For information on how to turn off cookies;

The Social media buttons allows users to share or bookmark web pages. In order for these buttons to function there are scripts from outside this website. These sites are likely to be collecting information about what you are doing all around the internet, if you click on any of these buttons the social media sites will register that action and may use that information. We don't control the setting of cookies set by these sites so suggest that you check their cookie & privacy policies.

Confidentiality

We do not sell or pass personal details to any other person or organisation unless we are legally required to do so for example for the auditing of gift aid donors by HMRC.

Security

We use our best efforts to keep the data that we hold secure. All data is transmitted to our site at your own risk.

You have the right to request details of the information we hold about you. A fee may be charged for this request.

Further information

If you require any further information about privacy, please contact:

Multiple Sclerosis Trust
Spirella Building
Bridge Road
Letchworth Garden City
Hertfordshire
SG6 4ET

Tel: 01462 476700
Fax: 01462 476710
email: info@mstrust.org.uk

Website privacy policy

Multiple Sclerosis Trust is a registered charity no. 1088353 and a company limited by guarantee, registered in England and Wales no. 4247766

Multiple Sclerosis Trust has two wholly owned subsidiaries, which transfer all of their profits to the charity:

  • Multiple Sclerosis Trust (Education) Ltd, which exists only to carry out our educational objectives, registered in England and Wales no. 5105344
  • MS Trust (Trading) Ltd, which raises funds for the MS Trust, registered in England and Wales no. 2838516

This privacy policy covers the MS Trust and its trading subsidiaries and the following official MS Trust domains websites:

  • www.mstrust.org.uk
  • www.msresearchtrust.org.uk

This privacy policy does not cover any other linked sites or other websites. The MS Trust is registered as a data controller with the Information Commission for the UK. This privacy policy has been drafted in accordance with the Data Protection Act 1998 and the guidelines of the Information Commission.

Website content policy

Information available on www.mstrust.org.uk

The MS Trust website provides evidence based information for people with multiple sclerosis, their families and friends and for all health professionals who work with them.

The MS Trust is an independent charity, funded primarily from fundraising. The MS Trust website also provides information about our work, the services we provide and the various ways members of the public can support us through fundraising.

Any grants to support specific projects are cited on the relevant pages. Support is financial only and the content and production of MS Trust material conforms to the production values below. A summary of our income and expenditure is published annually.

Read the MS Trust's annual report

Publishing policy

To help ensure we can provide up to date, reliable information, we will not publish information or link to other organisations that do not meet the editorial and quality assurance criteria listed below.

Editorial and quality assurance processes

All information published on this website is accurate at the time of publication and all sections are regularly reviewed. Dates confirming the last update are displayed on each page for your information.

  • accuracy of the material
  • authority of the author
  • balanced and unbiased representation of evidence
  • currency of the evidence
  • coverage of the area
  • clarity of the presentation

If material is written by outside authors, their name and job title is included.

The content, design and navigation for this website are developed in consultation with relevant users of the site and are periodically reviewed by people with MS.

Details of other organisations that provide information and support services have been included at our discretion, on the basis of meeting one or several of the following criteria:

  • providing services relevant for people living with MS in the UK
  • providing services relevant for professionals working with people living with MS in the UK
  • providing information about MS

Contact details are reviewed on an ongoing basis to ensure that they are up-to-date.

The MS Trust endeavours to ensure the content of this website is accurate and up to date but does not accept any liability for error or omission.

The contents of this website constitute information only and should not be construed as advice. Decisions on how to act on this information are the responsibility of the individual and not the MS Trust. The information on this site is not intended to be an alternative to seeking professional help and advice.

Information may be changed or updated without notice.

While every effort is made to maintain the currency and relevance of links, the MS Trust is not responsible for the content of external websites and any such links should not be taken as an endorsement of any kind.

Multiple Sclerosis Trust is a registered charity no. 1088353 and a company limited by guarantee, registered in England and Wales no. 4247766

Multiple Sclerosis Trust has two wholly owned subsidiaries, which transfer all of their profits to the charity:

  • Multiple Sclerosis Trust (Education) Ltd, which exists only to carry out our educational objectives, registered in England and Wales no. 5105344
  • MS Trust (Trading) Ltd, which raises funds for the MS Trust, registered in England and Wales no. 2838516

Disclaimer

The copyright in all of the material on this website belongs to the MS Trust unless explicitly stated.

The MS Trust name, logos and strapline are trademarks of the Multiple Sclerosis TrustS Trust and must not be used by third parties without written permission.

You are welcome to download any of the material for your own use on these terms:

  • You accept all risks from downloading, installing or using the material.
  • The MS Trust is not responsible for damage (including damage caused by viruses) to your computer or software or any losses suffered by you as a result of downloading, installing or using the material.
  • You will not, without the MS Trust's prior written agreement:
    • reproduce or redistribute any of the material; or
    • alter any of the material; or
    • alter or remove MS Trust copyright notices on the material.

Multiple Sclerosis Trust is a registered charity no. 1088353 and a company limited by guarantee, registered in England and Wales no. 4247766

Multiple Sclerosis Trust has two wholly owned subsidiaries, which transfer all of their profits to the charity:

  • Multiple Sclerosis Trust (Education) Ltd, which exists only to carry out our educational objectives, registered in England and Wales no. 5105344
  • MS Trust (Trading) Ltd, which raises funds for the MS Trust, registered in England and Wales no. 2838516