MS Trust's Helpline offers free, confidential, trustworthy information to support adults affected by multiple sclerosis in the UK.
Whether you are newly diagnosed, living with MS, caring for someone with MS, or worried about symptoms, our Helpline is here to help.
Note that call charges apply if you ring from outside the UK.
Tab the button below or scan the QR code using your phone's camera to start a WhatsApp with us.
You can chat to us directly in your web browser, or by using the app on your smartphone.
The WhatsApp service is text only.
We will do our very best to answer WhatsApp messages within 60 mins, but during very busy periods this may not always be possible. We aim to respond to messages sent outside of opening hours on our next working day.
I rang them and I’ve never done that before and I just ended up bawling my eyes out to the most lovely lady... She was so kind and she listened but also she directed me to what I could do and steps I could take, and I felt so grateful for that.
Lara
Our MS Helpline aims to give anyone affected by MS the knowledge and confidence they need to feel more in control of their MS.
Whether you are living with MS, supporting someone who is, or working in health or social care, from diagnosis onwards, and at every stage, our team are here to help you.
The MS Trust Helpline offers information and support, but it is not a medical or counselling service.
If we don’t have the answer immediately, we will help you find the right source - because no one should feel alone or uncertain when navigating MS.
We want you to feel safe when talking to us and have control over what happens to your information.
Any information you give us is kept confidential within MS Trust for a period of six years (or six months in the case of recordings of phone calls to the helpline) unless you let us know you do not want us to keep this data. This may include special category data such as health information. We will only break confidentiality if we are concerned about an immediate risk to your wellbeing or that of someone else, in which case we may need to share information to prevent harm.
Recorded personal information is only accessible to members of staff who are trained to handle such information.
Read the MS Trust's full privacy policy
Corinne Briars, Senior Helpline Officer
Eleanor Crowhurst, Senior Helpline Officer
Simon Webster, Helpline Manager
The MS Trust was there for me with helpful, accessible and easy to understand information just when I needed it most, when I felt there was no-one else to turn to. Understanding brings strength and empowerment, and this is what the MS Trust provides, then and now.
Liz
Our service is:
Your questions and information are handled with care and respect.
We provide information based on the latest MS research and clinical guidance.
Sometimes people simply need someone who understands MS to listen and talk things through.
MS is different for everyone. That’s why our helpline is here to provide reliable information and practical support, whenever questions arise, decisions need to be made, or reassurance is needed.
