Recognising Quality in the Delivery of Services in Multiple Sclerosis (QuDoS in MS) is a programme to recognise outstanding UK healthcare professionals and teams.

QuDoS in MS is a great opportunity to celebrate and promote your team’s hard work – or to nominate a team you know for recognition for its work improving care for the 100,000 people living with MS.

The MS Trust works in partnership with Pharmaphorum to support the QuDoS in MS recognition programme.

This is an opportunity to celebrate your team’s work, or to nominate another team or professional to recognise their work. These are awards for health professionals nominated by health professionals – a great way to share your work and gain recognition.

Categories range from outstanding individuals to innovation in practice and there is no limit to the number of categories to apply for. The full list of categories and details of how to apply can be found on the QuDoS website.

Why get involved in QuDoS?

It’s amazing. It’s a shock, because obviously there are so many good entries, so it’s a great surprise, and we’re really, really proud.

Dorset MS service, 2017 winner

I think often we get so bogged down in the day job, that you don’t have the chance to see what other centres are doing, and it’s great to highlight the innovative practice we’ve seen at this recognition ceremony.

Sarah White, MS nurse, 2017 winner

To meet other health professionals and share ideas is a fantastic opportunity. To be around other people working in MS is inspirational.

Tania Burge, Specialist physiotherapist, 2017 winner

I think it’s great to see recognition for pharmacists in the role that we play in facilitating the right treatment in the safest way for patients with MS.

Aoife Shields, Specialist Pharmacist, 2017 winner

I think it’s really nice to get recognition and I think it’s really important to raise that flag up for patients with MS so they get the best possible care.

Rachel Morrison, MS nurse, 2017 winner

When you come to events like this and you see the good work that people are doing, in very challenging times, it gives you hope

Salford MS team, 2017 winner

Hear from the 2016 winners

QuDoS winners, 2017

Content by Amanda Barrell, Lemonade Studio (read the full report here)

Outstanding specialist nurse

Sarah White, St George’s Hospital, London

Sarah, who has developed annual patient information days and improved access to phlebotomy for DMD monitoring, was described as the “lynchpin” of St George’s MS services.

“Sarah demonstrates complete commitment to the values of nursing, treating patients and carers with compassion and sensitivity,” said the judges.

She described the award as a “great honour” adding that there were “very many MS nurses out there doing equally as good a job as me”.

“Nurses are doing great things in the face of challenging circumstances. I could not do my job without the team I work with.”

Commended:

  • Gosia Kuran, King’s College, London
  • Rachel Morrison, Western Isles

Outstanding allied health professional

Tania Burge, MS specialist physiotherapist, North Bristol NHS Trust

A true team player, Tania has recruited, developed and trained a team of ten instructors with a special interest in MS at a local leisure centre.

This has allowed her team to offer quality-of-life improving services, including swimming, running and mountain climbing, to people with MS.

“It’s a lot of work, but it’s really worth it,” she said, “we make a difference to people’s lives. There is so much we can do to improve quality of life.”

Commended:

  • Jody Barber, senior neurological physiotherapist, Hertfordshire Neurological Service
  • Gillian Burdon, MS occupational therapist, Wye Valley NHS Trust

Outstanding physician

Dr Adnan Al-Araji, consultant neurologist, director and lead, Royal Stoke MS Centre.

Excellent leadership skills have enabled Dr Al-Araji, a “genuine team player” to develop and improve MS services in Stoke.

A passion for clinical work and strong relationships with nurses, imaging and medical departments have led to a team that work together seamlessly to support people with MS.

“Thank you to the MS Trust and QuDos committee for recognising the work we are doing,” he said, adding his “fantastic team” lived by the adage “excellence is not accidental”.

He added that he was happy, honoured and very proud of his team.

Commended:

Dr Timothy Harrower, consultant neurologist and senior clinical lecturer, North Devon District Hospital.

Outstanding pharmacist

Aoife Shields, principle pharmacist in MS, University College London Hospitals NHS Trust

Aoife has developed rigorous screening protocols and monitoring guidelines for all DMDs, requiring significant changes in MS and pharmacy services.

A “no bloods, no drugs” policy, a pathway for unwell patients that sees them reviewed four times a week and new homecare services can all be credited to Aoife’s work.

She said: “It’s wonderful for pharmacy to be recognised for our contribution to supporting people with MS. Pharmacy can really add value to the safety and governance of providing new drugs.”

She added that the award was testament to her whole team.

Commended:

  • Ben Dorward, lead neurosciences pharmacist, Sheffield Teaching Hospital
  • Lesley Murray, advanced pharmacist for neurosciences, Queen Elizabeth Hospital

Team of the year

Dorset Multiple Sclerosis Service, Poole Hospital NHS Trust

Every one of the Dorset team either is, or is on their way to being, an advanced practitioner in MS, and they care for people from diagnosis to end of life.

The team, which has a caseload of more than 1,200, consists of nurses, physiotherapists, occupational therapists, a DMT co-ordinator, an administrator and two MS neurologists.

Michelle Davies, team lead and specialist MS practitioner, said: “We are working to educate everyone to practitioner level to eliminate any fragmentation of care. It’s a more efficient use of resources and it means anyone who sees any one of us will have access to expertise and knowledge across MS.”

She added that the team had been delighted just to have been shortlisted, and had never expected to win.

Commended:

  • MS Specialist Rehabilitation Team, Birmingham
  • Community Neurology Service, West Norfolk

Innovation in care

MS Buddy Scheme, Wessex MS Therapy Centre

Innovation with a human touch: the MS Buddy Scheme is designed to tackle loneliness and isolation among people with MS.

Volunteer co-ordinator Carol Coates established a bank of MS buddies to visit people in their own homes, working tirelessly to find suitable volunteers as well as get all the necessary policies and procedures in place.

Rosie Eliot, director of the Wessex MS Therapy Centre, thanked the MS Trust and the QuDoS panel.

“We are very proud of all the hard work the staff at the therapy centre put in on a daily basis to help people with MS live a quality life."

She added that the team were “delighted to have won an award”.

“For many of these people stuck in their own homes, a buddy acts as a lifeline to the outside world,” said the judges.

Commended:

  • Barts MS, Digesting Science
  • Community MS Specialist Nurse Team, Northumbria

Access to patient information in care

Frimley Park Hospital MS Service, London.

The Frimley Park team have developed Treatment Agreements to help people with MS take responsibility for their care and be more involved in decision making.

The drug-specific one-page document outlines the benefits, risk and responsibilities of treatment and is given to patients embarking on a DMD. It is fully explained by an MS nurse.

Dr Matt Craner, consultant neurologist at Frimley Park, said the team were “absolutely delighted” with the award.

“We are a really strong team and that is what enables us to look at different ways of working, different ways we can improve the lives of people with MS and their families,” he said.

Commended: Queen Elizabeth MS Team, Birmingham

Judges' special award(s)

Neurological Examination Nurse Training Course, Salford Royal NHS Foundation Trust

More than 200 nurses working with people with MS have attended the two-day course, which has been running since 2012. It was developed by Salford’s team of neurological consultants and MS nurses.

It trains nurses to assess patients’ sensory and motor responses, improves their ability to identify warning signals and leads to better care and treatment.

Karen Vernon, MS nurse consultant, said: "I am extremely proud that we have won this award on behalf of all the team at Salford who have helped develop the programme to what it is today.

“It's a pleasure to be able to help nurses develop and we have to thank all the patients who give their time willingly."

NHS Western Isles MS Service

Technology has been utilised to allow patients in this large, rural, remote area to get access the care they need, when they need it, despite being so far from physical services.

Numerous initiatives, such as Jabber Virtual Clinics, a texting service that sends reminders of upcoming blood tests, and Attend Anywhere virtual drop in clinics, have been instated.

MS nurse Rachel Morrison said: "I am so delighted, for me and for the whole team. But it's not about us, it's about the patients: if you listen to them, they will give you all the answers you need."

The judges said the use of technology, tailored to fit each patient, had been instrumental in empowering them to self-manage.

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