We are here to support you. We can answer your questions about multiple sclerosis and life with the condition. You may have MS yourself or be a friend or family member of someone with the condition. We also support health professionals and anyone else who’d like more information about MS.

Got a question about MS?

The Enquiry Service is a key part of what the Information Team does. We’ll try to answer any question that you have about MS and life with the condition. Perhaps you:

  • Have recently been diagnosed and are wondering what MS could mean for your life
  • Want to know more about a symptom you are experiencing
  • Need to know about your treatment options
  • Have seen research reported in the media and want to know the background 
  • Want help to find an MS specialist health professional

We cover all these topics in the Enquiry Service and more. Our service is confidential and if we can’t find the answer, we can direct you to someone who can. You can get in touch with us in whatever way suits you best.

Your circle of friends and family may have questions too. We also supply information to health professionals. Anyone who would like more information about MS is welcome to contact us.

"This is extremely helpful and goes a long way to cover the gaps with informative and detailed information regarding MS. I am so very grateful to you and to the speed with which you have responded to my request. I can't thank you enough."

Contact the Enquiry Service

If you have a question, you can:

MS Trust Information Team

Spirella Building
Bridge Road
Letchworth Garden City
SG6 4ET

The service is staffed from Monday to Friday (except bank holidays) from 9am to 5pm. Outside these hours, you can always leave us a message and we’ll get back to you as soon as we can.

Information resource

Reliable, positive and understandable information can help you to manage your MS well and to discuss your options with your health professionals. The Information Team will support you by producing the online and printed information you need.

Our website contains information about the whole spectrum of MS. We specialise in health information but we also provide pointers to other organisations that may help. You will also find links to our social media and video channels.

People with MS have told us that printed information can be useful to keep to hand or show to other people. We produce a range of books and factsheets as well as an exercise DVD .

Much of our information has been has been produced in accordance with the Information Standard, a quality mark for health and social care information. All MS Trust information that has been produced within the scheme is marked with the Information Standard logo then reviewed every three years to make sure it is up to date.

You might like to receive Open Door which is a free, quarterly newsletter for people with MS, their family and friends and for supporters of the MS Trust. Way Ahead is a quarterly periodical for health professionals with an interest in MS.  You can also subscribe to our email alerts for news and the latest MS research.

"I find the website really useful in my quest for knowledge and your fitness DVD helpful when used in conjunction with my physio.  Thank you once again, it is good to know there is someone there to help."

Could you help us produce our information resources?

A readers’ panel of people with MS reviews drafts of our projects in progress. Their comments are vital in ensuring that the finished information meets the needs of the intended readers. Health professionals also check the drafts to make sure that the medical and technical aspects are accurate.

Would you like to help us? We are always looking for new people who are willing to join the readers' panel. Please get in touch. 

Last Updated: 21 July 2016

This page will be reviewed within three years